We’ve collected answers to the questions we get most often about our gifts, orders, delivery, and impact. If you don’t find what you’re looking for, you can always reach out.
General
1. What is The Compassionate Cart?
The Compassionate Cart is a purpose-led gifting brand. A portion of proceeds from every purchase supports children’s education, nutrition, and dignity through programs run by the Lotus Petal Foundation. We’re an independent brand that exists to support these programmes.
2. Are purchases tax-deductible like donations?
No. These are retail purchases, not donations. You’ll receive an order invoice, not an 80G donation receipt.
Orders & Payments
1. How can I place an order?
You can place an order directly on our website by adding items or gift sets to your cart and checking out. For corporate, bulk, or custom gifting, you can use our quote forms or contact us.
2. What payment methods do you accept?
We accept UPI, credit/debit cards, and net banking via secure checkout. For large corporate or bulk orders, standard advance and invoicing terms apply (shared with your formal quote).
3. Can I cancel or edit my order after placing it?
If your order hasn’t been dispatched, we’ll try our best to help. Please contact us as soon as possible with your order number and requested change. Once an order is packed or shipped, changes may not be possible.
4. Are prices inclusive of taxes?
Yes, unless specifically mentioned otherwise on the product page or quote, prices are inclusive of applicable taxes.
5. Can I add a gift message to my order?
Yes. You can add a note card during checkout or on product pages where personalization is available. We print your message on a simple, premium note card.
Shipping & Delivery
1. Where do you ship?
We currently ship pan-India, to most serviceable pincodes. For corporate/bulk enquiries outside standard coverage, contact us and we’ll confirm feasibility.
2. How long will my order take to arrive?
For most ready-to-ship items and sets, we dispatch in 3–5 working days. For branded or custom orders, dispatch is typically 7–12 working days after artwork approval. Transit time depends on your city/pincode.
3. How do I track my order?
Once your order is dispatched, you’ll receive a tracking link by SMS and/or email. You can click it to see live status from the courier partner.
4. Do you offer express or date-specific delivery?
For individual orders, delivery speed depends on standard courier timelines. For corporate and bulk orders, we can plan scheduled dispatch windows—mention your date in the quote form and we’ll confirm what’s realistic.
Returns & Replacements
1. What if something arrives damaged?
If an item is damaged in transit, we’ll replace it. Please share clear photos of the damage and your order number within 48 hours of delivery so we can help quickly.
2. Do you accept returns if I change my mind?
We don’t accept returns for used/opened products or change of mind. Each gift is packed specially for your order and involves logistics costs, so we can’t resell returned items as new.
3. What if there is a wrong or missing item in my order?
Please contact us with your order number and photos of what you received. If there’s a packing error, we’ll arrange a correction or replacement as appropriate.