1. Introduction
Welcome to The Compassionate Cart (“we”, “us”, “our”). We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and shop on our website www.thecompassionatecart.com (“Website”), and when you engage in our services.
By using our Website or providing your personal data, you agree to the collection and use described in this policy.
2. Who we are
- Business name: The Compassionate Cart
- Address: [Registered address]
- Contact email: [Privacy/Support email]
- Country of operation: India
We act as the data controller for the personal data collected via our Website and services.
3. What information we collect
3.1 Information you provide us
When you use our Website, register an account, place an order, subscribe to our newsletter, or contact us, you may provide:
- Name
- Email address
- Postal address
- Phone number
- Payment details (processed by our payment provider)
- Order history and preferences
- Any other information you choose to provide
3.2 Information we automatically collect
When you visit or use our Website, we automatically collect certain information about your device and usage:
- IP address
- Browser type and version
- Time zone
- Mobile device identifiers
- Operating system
- Pages you viewed on our Website and how you accessed them
- Cookies and similar technologies
4. How we use your information
We use your data for the following purposes:
- To process and fulfil your orders (including payment, shipping, and customer support)
- To communicate with you regarding your orders, account status or marketing communications (if you consent)
- To personalise your shopping experience and improve our Website
- To detect and prevent fraud and other prohibited or illegal activities
- To comply with legal and regulatory obligations
5. Legal basis for processing
Since we operate in India and serve customers around the world, we rely on one or more of the following legal bases where required:
- Performance of a contract (e.g., to fulfil your order)
- Your consent (e.g., for marketing communications)
- Compliance with a legal obligation
- Our legitimate interests (e.g., to improve our services and ensure security)
6. Sharing your information
We do not sell your personal data. We may share data with the following categories of third parties:
- Payment service providers, shipping/logistics companies, tax and accounting service providers (to fulfil your orders)
- Service providers who support our Website operations (e.g., hosting, analytics, email communications)
- Legal authorities if required by law or to protect our rights
We ensure that any third parties we share your data with are contractually obligated to protect it.
7. Cookies and tracking technologies
We and our service providers use cookies, web beacons, and similar tracking technologies to collect information about your browsing behaviour.
You can control cookies through your browser settings and other tools. However, disabling certain cookies may affect your ability to use our Website fully.
8. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy (processing orders, maintaining your account, complying with legal obligations). After that, we may securely erase or anonymise your information.
9. Your rights and choices
Depending on your location, you may have rights regarding your personal data, including:
- Access: to know what data we hold about you
- Correction: to rectify inaccurate or incomplete data
- Deletion: to request erasure of your data (subject to legal/contractual limitations)
- Objection: to processing in certain circumstances
- Withdrawal of consent: if you consented to certain processing If you wish to exercise any of these rights, please contact us at [Privacy/Support email].
10. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include encryption, secure servers, access controls and regular security assessments.
However, no system is entirely secure, and we cannot guarantee absolute security of your data.
11. International transfers
Because we operate globally, your data may be processed in or transferred to countries outside India. Whenever we do, we ensure appropriate safeguards are in place in accordance with applicable laws.
12. Children’s privacy
Our Website is not intended for children under 12 years. We do not knowingly collect personal data from children under that age. If we learn that we’ve collected data from a child without parental consent, we will take steps to delete that information.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our Website with a revised “Last updated” date. We encourage you to review this page periodically.
14. How to contact us
If you have questions about this Privacy Policy or our data practices, please contact:
Email: [Privacy/Support email]
Address: [Registered address]
Phone: [Phone number]
15. Acknowledgement
By using our Website and providing your information, you acknowledge that you have read and understood this Privacy Policy and consent to our processing of your personal data as described.